Call Failures to and from a Subset of Twilio's Numbers in Brazil


Incident resolved in 13h38m25s

Resolved

The issue affecting call failures to and from a subset of Twilio's numbers in Brazil has been resolved, and the service is functioning normally at this time.

1747466840

Update

We have started seeing recovery for call failures to and from a subset of Twilio's numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

1747460107

Update

We have started seeing recovery for call failures to and from a subset of Twilio's numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

1747451316

Investigating

We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil. We are continuing to investigate, and will provide another update in 4 hours.

1747445729

Investigating

We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil. We are continuing to investigate, and will provide another update in 2 hours.

1747438515

Investigating

We have implemented a workaround that has restored calling from Twilio numbers to Brazil phone numbers for the subset of impacted numbers. At this time we are still seeing call failures for calls placed to the impacted Twilio numbers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

1747434429

Investigating

We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

1747427588

Investigating

We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

1747421289

Investigating

We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

1747417735