Intermittently Flex Agents are Unable to Accept Inbound Voice Calls in Flex

Resolved

Flex agents are able to operate normally, and there are no indications of service disruption or degradation.

Investigating

We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Investigating

We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 8 hour or as soon as more information becomes available.

Investigating

We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 4 hour or as soon as more information becomes available.

Investigating

We are continuing to investigate this issue.

Investigating

We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Investigating

We are investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.