Issues When Adding Participants to Conference Calls in App Connect

Resolved

The issue with Flex Voice conference has been resolved and it is operating normally at this time.

Update

Flex Voice conference is now operating normally. Customers should be now able to add participants to conferences while using ApplicationId as “from” number. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are investigating an issue with Voice conference, where Application Connect is configured for voice call flows: https://www.twilio.com/en-us/blog/introducing-twilio-application-connect-programmable-voice. Customers are unable to add participants to conferences while using ApplicationId as “from” number. We expect to provide another update in 15 minutes or as soon as more information becomes available.