Voice Intelligence Operator Results Delayed

Resolved

The issue affecting Flex CoPilot has been resolved, and the service is functioning normally at this time.

Investigating

Voice Intelligence Operator Results are processing without delay and only Flex CoPilot remains impacted. Our engineering team has been alerted and is actively investigating. Any Flex customers using Agent Co-Pilot will be unable to use the feature. We will provide more updates in 4 hours or as soon as more information becomes available.

Investigating

Flex Co-Pilot and Voice Intelligence Operator Results are delayed. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI outage experienced globally. Any Flex customers using Agent Co-Pilot will be unable to use the feature. We will provide more updates in 2 hours or as soon as more information becomes available.

Investigating

Flex Co-Pilot and Voice Intelligence Operator Results are delayed. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI outage experienced globally. Any Flex customers using Agent Co-Pilot will be unable to use the feature. We will provide more updates in 1 hours or as soon as more information becomes available.

Investigating

Flex Copilot and Voice Intelligence Operator Results are delayed. The team is working on resolving the issue. We will provide an update in 1 hour or as soon as more information becomes available.