WhatsApp Auth Messages Failures

Resolved

We are no longer experiencing delivery failures when sending WhatsApp authentication template messages. This incident has been resolved.

Update

We are observing recovery when sending WhatsApp authentication template messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Investigating

We are experiencing failures where customers are unable to send WhatsApp authentication template messages. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.