Degraded Audio Quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia

Resolved

Our engineers have monitored the fix and confirmed the issue with degraded audio quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia has been resolved. All services are now operating normally at this time.

Update

We have started seeing recovery in degraded Audio Quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are still investigating the issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 4 hours or as soon as more information becomes available.

Investigating

We are still investigating the issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hour or as soon as more information becomes available.

Investigating

We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.