On Call Engineers are Investigating an issue with Flex

Resolved

We have fully investigated the Flex AgentTransfer & markComplete service disruption issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Investigating

Our monitoring systems have detected a potential issue with Flex AgentTransfer & markComplete service disruption. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.