SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Philippines

Resolved

The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in the Philippines is operating normally.

Update

We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Update

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Update

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.