500s Errors Enqueuing and Dequeuing Calls Using TwiML and API in Programmable Voice

Resolved

Twilio Programmable Voice was degraded for 3 minutes between 14:50 and 14:53 Pacific Time on 10/17/2024. During this period of time, customers may have experienced multiple 500s errors enqueuing and dequeuing calls using TwiML and API. The issue has now been resolved.

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.