SMS Delivery Delays to Multiple Networks in Colombia for a Subset of Long Codes

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia for a subset of Long Codes. This incident has been resolved.

Update

We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in Colombia for a subset of Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia for a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.