Call Quality Issues to a Subset Of Mexico Phone Numbers

Resolved

The issue causing poor call quality on outbound calls to a subset of Mexico phone numbers has been resolved, and the service is functioning normally at this time.

Update

We continue to observe recovery from poor call quality on outbound calls to a subset of Mexico phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are observing recovery from poor call quality on outbound calls to a subset of Mexico phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are observing poor call quality on outbound calls to a subset of Mexico phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with poor call quality on outbound calls to a subset of Mexico phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.