Call Failures from TIM Network Subscribers in Brazil to a subset of Twilio's Numbers


Incident resolved in 22h30m1s

Resolved

The issue affecting inbound calls to Twilio Brazil Phone Numbers has been resolved, and the service is functioning normally at this time.

1760810155

Update

We continue seeing recovery for inbound calls to Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

1760802447

Update

We have started seeing recovery for inbound calls to Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

1760792916

Investigating

We still continue to observe call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

1760783721

Investigating

We still continue to observe call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

1760755315

Investigating

We continue to observe call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

1760741003

Investigating

We continue to observe call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

1760734253

Investigating

We are observing call failures to Twilio phone numbers from TIM Network Subscribers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

1760730817

Investigating

Our monitoring systems have detected a potential issue with Inbound Calls to Twilio Brazil Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1760729154