Subset of Call, Video, and Conference Quality Failures in BR1

Resolved

The issue affecting a subset of call, video, and conferences quality failures to br1 region has been resolved, and the service is functioning normally at this time.

Update

We continue seeing recovery for a subset of call, video conferences quality failures to br1 region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Update

We have started seeing recovery for a subset of call, video conferences quality failures to br1 region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Investigating

We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue AWS US East packet loss. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.