On Call Engineers are Investigating an issue with elevated number of 5xx errors when trying to create a new entity or factor.

Resolved

Verify Push and TOTP were degraded for 9 minutes between 07:50 and 07:59 Pacific Time on 10/30/2024. During this period of time customers may have experienced issues with elevated number of 5xx errors when trying to create a new entity or factor. The issue has now been resolved.

Investigating

Our monitoring systems have detected a potential issue with elevated number of 5xx errors when trying to create a new entity or factor. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.