Missing Error Code in Callback for Certain RCS Messages


Incident resolved in 9h8m18s

Resolved

We are no longer experiencing a small percentage of error codes where not being passed to customer's RCS callback URLs. This incident has been resolved.

1756838894

Update

We are observing recovery where a small percentage of error codes are not being passed to customer's RCS callback URLs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

1756837132

Update

We are observing recovery where a small percentage of error codes are not being passed to customer's RCS callback URLs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

1756835296

Update

We are observing recovery where a small percentage of error codes are not being passed to customer's RCS callback URLs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

1756833506

Update

The issue causing a small percentage of error codes where not being passed to customer's RCS callback URLs has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

1756832156

Update

The root cause of the issue causing a small percentage of error codes where not being passed to customer's RCS callback URLs has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

1756828573

Investigating

We continue to investigate an issue where a small percentage of error codes are not being passed to customer's RCS callback URLs. We expect to provide another update in 4 hours or as soon as more information becomes available.

1756815983

Investigating

We continue to investigate an issue where a small percentage of error codes are not being passed to customer's RCS callback URLs. We expect to provide another update in 2 hours or as soon as more information becomes available.

1756809179

Investigating

We are investigating an issue where a small percentage of error codes are not being passed to customer's RCS callback URLs. We expect to provide another update in 1 hour or as soon as more information becomes available.

1756805996