SMS Delivery Delays and Failures to Multiple Networks in Mexico for a Subset of Shortcodes and Alphanumeric Sender IDs

Resolved

Twilio Programmable Messaging was degraded for 32 minutes between 23:09 and 23:41 Pacific Time on 08/12/2025. During this period of time customers may have experienced SMS delivery delays and failures to Multiple Networks in Mexico for a subset of shortcodes and alphanumeric sender IDs. The issue has now been resolved.

Update

Our engineers are currently investigating the customer impact of a retroactive issue with SMS delivery delays and failures to Multiple Networks in Mexico for a subset of shortcodes and alphanumeric sender IDs. We will follow up and provide customer impact details within soon.