SMS Delivery Delays to Multiple Network in Colombia via Subset of Longcodes

Resolved

We are not broadly experiencing SMS delivery delays when sending messages to multiple networks in Colombia via a subset of long code phone numbers. Customers directly effected are being contacted directly. This incident has been resolved.

Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia via a subset of long code phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue of SMS delivery delays to multiple networks in Colombia via a subset of long code phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.