SMS delivery delays to Smart Axiata/Hello Network in Cambodia, specifically affecting pre-registered sender IDs

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to Smart Axiata/Hello Network in Cambodia. This incident has been resolved.

Update

We are observing recovery in SMS delivery delays to Smart Axiata/Hello Network in Cambodia, specifically affecting pre-registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays to Smart Axiata/Hello Network in Cambodia, specifically affecting pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.