Degraded service for Voice and Video

Resolved

We have observed recovery in live transcription services for Voice and Video. This issue is not resolved.

Update

We have observed a recovery in live transcription services for Voice and Video. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are continuing to investigate this issue.

Investigating

We are continuing to investigate this issue.

Investigating

Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 1 hour or as soon as more information becomes available.