Short-Code Payment Issues

Resolved

The issue causing the duplicate charges has been resolved and short-code payments are operating normally at this time. This incident has been resolved.

Update

Short-code payments are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

Update

Short-code payments are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Update

Our engineers have identified the issue causing the duplicate charges and continue working to deploy a fix. Current workaround is running our integration tests after which we will deploy to production. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

Our engineers have identified the issue causing the duplicate charges and are working to deploy a fix. Current workaround is running our integration tests after which we will deploy to production. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are still investigating an issue with short-code payments. Customers may experience duplicates in short-code payments. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are investigating an issue with short-code payments. Customers may experience duplicates in short-code payments. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue short-code payments. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.