Voice Insights Returning Inaccurate Client Call Metrics Graphs

Resolved

Twilio Voice Insights Metrics page in Console was degraded between 08/24/2026 and 08/26/2026. During this period of time customers may have experienced skewed graphs when viewing the Client Call Metrics graphs. The issue has now been resolved.

Investigating

Our monitoring systems have detected a potential issue with Voice Insights displaying skewed metrics in the Twilio Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.