Inbound SMS Delivery Delays to the Subset of Twilio Phone Numbers and Outbound SMS Delivery Delays to Smart Network in Philippines


Incident resolved in 8h42m43s

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Smart Network in Philippines. This incident has been resolved.

1726688187

Update

We have started seeing recovery for the issue causing inbound SMS delivery delay to the subset of Twilio phone numbers and outbound SMS delivery delays when sending messages to Smart Network in the Philippines. We will provide another update in 2 hours or as soon as more information becomes available.

1726680839

Investigating

We continue experiencing inbound SMS delivery delay to the subset of Twilio phone numbers and outbound SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

1726667199

Investigating

We continue experiencing inbound SMS delivery delay to the subset of Twilio phone numbers and outbound SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

1726660416

Investigating

We continue experiencing inbound SMS delivery delay to the subset of Twilio phone numbers and outbound SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

1726656824