Messaging Media Endpoints 5XX Errors

Resolved

Messaging media endpoints both for media list and media instance within the messaging logs domain. <0.05 % of requests are returning 5XX errors has been resolved, and Messaging Media endpoints are operating normally at this time.

Update

Messaging media endpoints both for media list and media instance within the messaging logs domain are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Update

Messaging media endpoints both for media list and media instance within the messaging logs domain are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Investigating

We are investigating a service interruption with messaging media endpoints both for media list and media instance within the messaging logs domain. <0.05 % of requests are returning 5XX errors. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue where media retrieval functionality is minimally degraded. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.