Increased Latency and Timeouts Across Roles and Realms

Resolved

We are no longer experiencing latency and timeouts issues, Flex is now operating normally at this time. This incident has been resolved.

Update

Twilio Flex Services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Investigating

Between 17:45 and 18:04 UTC, we experienced Increased latency and timeouts across roles and realms. Our engineers are working closely with our cloud infrastructure provider to ensure the issue does not recur. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are experiencing Increased latency and timeouts across roles and realms. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.