Connectivity Lost on ~9.5% of Super SIM Devices

Resolved

Active data sessions on Super SIM has been resolved and it is operating normally at this time.

Update

We are seeing recovery on active data sessions on Super SIM. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Update

We are seeing recovery on active data sessions on Super SIM. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Investigating

Beginning at 3:05 AM UTC, we observed ~9.5% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 2 hours or sooner once more information becomes available.

Investigating

Beginning at 3:05 UTC, we observed ~9.5% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Investigating

Beginning at 3:05 UTC, we observed ~9.5% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Investigating

Beginning at 3:05 UTC, we observed ~9.5% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 1 hour or sooner once more information becomes available.