Conference Insights API Returns 5xx for Conferences in US2 Region


Incident resolved in 18h4m34s

Resolved

Incident impacting Conference Insights API for conferences created in the US2 region has been resolved and service is operating normally at this time.

1736873578

Update

Conference Insights API for conferences created in the US2 region is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

1736871718

Update

Our engineers continue to work on the identified issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region despite the previous fix being implemented. We expect to provide an update in the next 8 hours or as soon as more information becomes available.

1736856534

Update

Our engineers continue to work on the identified issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region despite the previous fix being implemented. We expect to provide an update in the next 4 hours or as soon as more information becomes available.

1736843063

Update

Our engineers continue to work on the identified issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region despite the previous fix being implemented. We expect to provide an update in the next 2 hours or as soon as more information becomes available.

1736836538

Update

Our engineers have once again identified the issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region despite the previous fix being implemented. Our engineers continue to work on the issue. We expect to provide an update in the next 1 hour or as soon as more information becomes available.

1736828544

Update

A fix for the issue has been deployed and we will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

1736821065

Update

Our engineers have identified the issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region and are still working to deploy a fix. We expect to provide an update in the next 4 Hours or as soon as more information becomes available.

1736816310

Update

Our engineers have identified the issue which is causing 5xx responses affecting the Conference Insights API for conferences created in the US2 region and are working to deploy a fix. We expect to provide an update in the next 2 Hours or as soon as more information becomes available.

1736812589

Investigating

We are continuing to investigate this issue.

1736809067

Investigating

We are continuing to investigate this issue.

1736808964

Investigating

Customers using Conference Insights API are seeing 5xx only for conferences created in the us2 region. We have identified the issue and working on the fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

1736808504