WhatsApp Sender Onboarding Failures When Using Senders API


Incident resolved in 26h26m19s

Resolved

We are no longer experiencing WhatsApp sender onboarding failures when using senders API. This incident has been resolved.

1733516214

Update

Our monitoring shows overall improvement with WhatsApp Sender Onboarding When Using Senders API. We will continue monitoring the system to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

1733514249

Update

Our engineers have identified the issue with WhatsApp onboarding failures when using the Senders API. We are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

1733512957

Update

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.

1733478663

Update

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

1733449967

Update

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

1733435503

Update

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

1733428241

Update

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

1733424894

Investigating

Our engineers are investigating an issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp. We expect to provide another update in 1 hour or as soon as more information becomes available.

1733421533

Investigating

Our monitoring systems have detected a potential issue with WhatsApp Onboarding. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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