Errors When Sending Outbound Messages via WhatsApp

Resolved

We are no longer experiencing errors when sending Outbound Messages via WhatsApp. This incident has been resolved.

Update

We are observing recovery in Outbound Messages via WhatsApp. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

Investigating

We are continuing to observe errors when sending outbound messages via WhatsApp. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are observing multiple WhatsApp permission denied errors for customers trying to send messages. We expect to provide another update in 1 hour or as soon as more information becomes available.