WhatsApp Outbound Messages Failing with Error Code 63005

Resolved

We are no longer experiencing 63005 errors when sending outbound WhatsApp messages. This incident has been resolved.

Update

We are observing recovery from the issue causing 63005 errors when sending outbound WhatsApp messages. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are continuing to investigate the issue causing 63005 errors when sending outbound WhatsApp messages. We will provide an update in 2 hours or as soon as more information is available.

Investigating

Since December 31, 2024, Twilio has noticed a higher occurrence of 63005 errors when sending outbound WhatsApp messages, confirmed by Meta to be an internal WhatsApp issue where Twilio receives an unexpected error code (135000) when sending the message to Meta servers. The root cause has been identified by Meta and their team is working on a fix with Twilio supporting. We will provide an update in 1 hour or as soon as we have more information.

Investigating

Our monitoring systems have detected a potential issue with outbound WhatsApp messages failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.