Customers Encountering Issues With Live Chat

Resolved

Live Chat is operating normally at this time.

Update

Live Chat is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Investigating

We are investigating an issue with our Live Chat. Customers across all support plans are encountering issues with Live Chat—after sending a message, they need to refresh the thread in order to continue the conversation. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are investigating an issue with our Live Chat. Customers across all support plans are encountering issues with Live Chat—after sending a message, they need to refresh the thread in order to continue the conversation. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Live Chat. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.