Voice Call Silent and One-Way Audio from Brazil to a Subset of Twilio Brazil Phone Numbers

Resolved

The incident has been resolved and voice calls from network subscribers in Brazil to a subset of Twilio Brazil Phone Numbers are operating normally.

Update

We have observed a recovery in voice calls from network subscribers in Brazil to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Update

Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Update

Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Update

We have observed a recovery in voice calls from network subscribers in Brazil to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.