Voice Insights Call Summaries Missing Branded Calling Related Fields

Resolved

Voice Insights call summaries for Branded Calling calls are no longer missing the Branded Calling-related fields. The incident is now resolved.

Update

Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Investigating

Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We will provide you with an update in the next 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.