Degradation to multiple Twilio products


Incident resolved in 8h50m9s

Resolved

This incident has been resolved, and all affected services are operating normally.

1778229369

Update

All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 2 hours or as soon as more information becomes available.

1778222949

Update

All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.

1778221439

Update

All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.

1778219737

Investigating

We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

1778219139

Investigating

We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

1778217093

Investigating

We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

1778215131

Investigating

We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

1778211297

Investigating

We are continuing to investigate this issue.

1778209758

Investigating

We are continuing to investigate this issue.

1778209193

Investigating

Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.

1778208644

Investigating

Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.

1778206422

Investigating

We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.

1778205944

Investigating

We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.

1778203912

Investigating

We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.

1778203644

Investigating

We are continuing to investigate an issue with intermittent 5xx errors in across APIs. We expect to provide another update in 30 minutes or as soon as more information becomes available.

1778200065

Investigating

We are investigating intermittent 5xx errors in across APIs. We expect to provide another update in 15 minutes or as soon as more information becomes available.

1778199232

Investigating

Our monitoring systems have detected a potential issue with errors when receiving updates from Sync. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

1778197560