SMS Delivery Delays from Twilio to Smartfren Indonesia


Incident resolved in 49h48m51s

Resolved

The incident has been resolved and SMS delivery from Twilio to Smartfren network subscribers in Indonesia is operating normally.

1780489453

Update

We have observed a recovery in SMS delivery from Twilio to Smartfren Telecom network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

1780483734

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

1780439161

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

1780381538

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

1780352720

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

1780338294

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

1780331062

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

1780327435

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

1780321023

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

1780313772

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

1780310122