Call Failures From TIM Network Subscribers in Brazil to a Subset of Twilio Phone Numbers


Incident resolved in 28h41m32s

Resolved

We are no longer experiencing call failures from TIM Network Subscribers in Brazil to a Subset of Twilio Phone Numbers. This incident has been resolved.

1758657118

Update

We have identified recovery on calls from Twilio's phone numbers to network subscribers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

1758651901

Investigating

We have identified recovery on calls from Twilio's phone numbers to network subscribers in Brazil, nevertheless, we have identified that TIM network subscribers are still facing failures when connecting calls to a subset of Twilio's phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

1758637975

Investigating

We have identified recovery on calls from Twilio's phone numbers to network subscribers in Brazil, nevertheless, we have identified that TIM network subscribers are still facing failures when connecting calls to a subset of Twilio's phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

1758608470

Investigating

We have identified recovery on calls from Twilio's phone numbers to network subscribers in Brazil, nevertheless, we have identified that TIM network subscribers are still facing failures when connecting calls to a subset of Twilio's phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

1758594079

Investigating

We have identified recovery on calls from Twilio's phone numbers to network subscribers in Brazil, nevertheless, we have identified that TIM network subscribers are still facing failures when connecting calls to a subset of Twilio's phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

1758586913

Investigating

We have identified recovery on calls from Twilio's phone numbers to network subscribers in Brazil, nevertheless, we have identified that TIM network subscribers are still facing failures when connecting calls to a subset of Twilio's phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

1758579308

Investigating

We are still observing call failures to and from a subset of Twilio Phone Numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

1758574883

Investigating

We are observing call failures to and from a subset of Twilio Phone Numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

1758572183

Update

We are continuing to monitor recovery for calls to Twilio Phone Numbers in Brazil. We expect to provide another update in 2 hours or as soon as more information becomes available.

1758564732

Update

We have started seeing recovery for calls to Twilio Phone Numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

1758557378

Investigating

We are observing call failures to a subset of Twilio Phone Numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

1758553826