SMS Delivery Delays and Failures to Shelcomm Network in US Over a Subset of Long Code

Resolved

We are no longer experiencing SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. This incident has been resolved.

Update

We are observing recovery in SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are are continuing to experience SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Investigating

We are are continuing to experience SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays and failures to Shelcomm Network in US over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue of SMS delivery delays and failures to Shelcomm Network in US over a subset of long code. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.