Recordings Failing to be Created in IE1 Home Region

Resolved

Creating recordings for calls and conferences in the IE1 home region are now operating normally at this time. This incident has been resolved.

Update

Recordings for calls and conferences created in the IE1 home region are now functioning normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing an issue where recordings may not be created for calls/conferences using IE1 home region. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.