SMS Delivery Delays to Claro in Colombia via a Subset of Longcodes


Incident resolved in 4h21m9s

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. This incident has been resolved.

1750375344

Update

We are observing recovery in SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

1750369134

Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

1750364504

Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

1750362180

Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

1750362131

Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

1750361753

Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

1750361359

Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

1750361257

Investigating

We are continuing to investigate this issue.

1750359713

Investigating

Our monitoring systems have detected a potential issue SMS Delivery Delays to Claro in Colombia via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1750359675