WA Pricing Affected by Accidental Meta Rollout


Incident resolved in 76h23m54s

Resolved

Twilio is continuing to work with Meta to identify customers who were incorrectly charged due to the unintended early enablement of the new Per Message Pricing (PMP) by Meta.

As it is now July 1st, 2025 in certain countries, Meta is now rolling out PMP as expected. Therefore, this incident is now resolved.

Twilio and Meta will reconcile any charges over the next several weeks issuing credits as necessary. Please reach out to your account manager or open a support ticket if you believe you were affected and do not see a correction to your bill.

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Update

Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 24 hours or as soon as more information becomes available.

1751246283

Update

Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 24 hours or as soon as more information becomes available.

1751159960

Update

Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 16 hours or as soon as more information becomes available.

1751102632

Update

Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 8 hours or as soon as more information becomes available.

1751074241

Update

Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 4 hours or as soon as more information becomes available.

1751060258

Update

Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 2 hours or as soon as more information becomes available.

1751051317

Update

Our engineers have identified an issue with WA pricing affected by accidental Meta rollout. We expect to provide another update in 1 hour or as soon as more information becomes available.

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Investigating

Our monitoring systems have detected a potential issue with WA pricing affected by accidental Meta rollout . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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