SMS Delivery Failures and Delays to Multiple Networks in US for a Subset of Shortcodes

Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to multiple networks in US for a subset of short codes. This incident has been resolved.

Update

We are observing recovery in SMS delivery delays when sending messages to multiple networks in US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery Delays and failures to multiple networks in US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.