Invoice Bulk Download Failure in Twilio Console


Incident resolved in 152h43m8s

Resolved

We are no longer experiencing issues with Bulk Downloader from the Twilio Console. This incident has been resolved.

1739308536

Update

We continue observing signs of recovery in Bulk Downloader from the Twilio Console after actions being taken by our engineering team. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

1739307605

Update

We are observing signs of recovery in Bulk Downloader from the Twilio Console after actions being taken by our engineering team. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

1739300464

Update

Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from the console and will provide the fix on February 11. We will provide an update on February 11 at 10 am Pacific time.

1739209531

Update

Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from the console and will provide the fix on February 10. We will provide an update on February 10 at 9 am Pacific time.

1738876490

Update

Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.

1738832945

Update

Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

1738804141

Update

Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

1738790003

Update

Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

1738782995

Update

Our engineers have identified the issue causing Invoices created before 2023-08 to not be downloaded using bulk downloader feature from console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

1738779360

Investigating

Our monitoring systems have detected a potential issue in Twilio Console. Invoices created before 2023-08 are not being downloaded using bulk downloader feature from console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

1738769541

Investigating

Our monitoring systems have detected a potential issue in Twilio Console. Invoices created before 2023-08 are not being downloaded using bulk downloader feature from console. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

1738762352

Investigating

Our monitoring systems have detected a potential issue in Twilio Console. Invoices created before 2023-08 are not being downloaded using bulk downloader feature from console. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

1738758748