Errors for Fetch to Play Files in Parallel for Calls

Resolved

We are no longer experiencing latency in gather speech for customer with multiple nested 'Play' and 'Say'. This incident has been resolved.

Update

We are observing recovery in latency in gather speech for customer with multiple nested 'Play' and 'Say'. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are still observing increased latency in gather speech for customer with multiple nested 'Play' and 'Say'. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are currently observing increased latency in Gather speech for customer with multiple nested 'Play' and 'Say'