Call Quality Issues to a Subset of Twilio United Kingdom Phone Numbers

Resolved

The issue causing missing audio and silent calls to a subset of Twilio UK phone numbers has been resolved, and the service is functioning normally at this time.

Update

We have started seeing recovery from missing audio and silent calls to a subset of Twilio UK phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We continue to investigate the issue causing missing audio and silent calls to a subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are observing Missing RTP streams /Silent Calls from subset of Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.