WhatsApp Messages Show Incorrect Channel Information on Messaging Insights for a Subset of Twilio Customers

Resolved

WhatsApp messages showing incorrect channel information in Messaging Insights for a subset of customers has been resolved and is operating normally at this time.

Update

Our engineers have identified the cause where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers, and are actively investigating a resolution. We expect to provide another update in 4 hours or as soon as more information becomes available.

Investigating

We are continuing to investigated an issue where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers. We expect to provide another update in 2 hour or as soon as more information becomes available.

Investigating

We are investigating an issue where WhatsApp messages are showing incorrect channel information in Messaging Insights for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.