SMS / MMS Delivery Failures to Multiple Networks in the US and Canada for a Subset of Long Code and Toll free Numbers

Resolved

We are no longer experiencing MMS/SMS delivery failures in the US and Canada. This incident has been resolved.

Update

We are observing successful MMS/SMS delivery to Networks in the US and Canada for a Subset of Long Code and Toll free Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing MMS/SMS delivery failures affecting Multiple Networks in the US and Canada for a Subset of Long Code and Toll free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are experiencing MMS/SMS delivery failures affecting Multiple Networks in the US for a Subset of Long Code and Toll free Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Update

Our engineers are currently investigating the customer impact of a retroactive issue with SMS Delivery. We will follow up and provide customer impact details within 2 hours.