Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany

Resolved

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.

Update

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Update

Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Update

Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.