Rare occurrences of duplicate sentences in Voice Intelligence transcripts

Resolved

We are no longer experiencing failure that impacts a small number of transcripts created since 02/18/2025 where customers may have received duplicate sentences in their transcript results. Our engineers fixed all transcripts created during this period. This incident has been resolved.

Investigating

Twilio Voice Intelligence engineering team is investigating a condition that impacts a small number of transcripts created since 02/18/2025. During this period of time customers may have received duplicate sentences in their transcript results if they have multiple operator results for that sentence. Our engineers are working to resolve the issue. The fix will apply to all transcripts created during this period. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue Sentences and results are being duplicated in Transcript objects. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.