Meta’s WhatsApp Cloud API Outage Affecting Outbound Message Statuses and Inbound Messages


Incident resolved in 6h21m14s

Resolved

This incident has been resolved.

1728991715

Update

The incident has been resolved.

1728991607

Update

We continue to monitor the incident that caused service interruption from Meta that is disrupting WhatsApp messaging. We will provide another update in 2 hours or as soon as more information becomes available.

1728984386

Update

We are currently monitoring the incident that caused service interruption from Meta that is disrupting WhatsApp messaging. We will provide another update in 2 hours or as soon as more information becomes available.

1728977170

Investigating

We are investigating a service interruption from Meta that is disrupting WhatsApp messaging. Customers may experience their message status remaining in a SENT or “DELIVERY UNKNOWN” status. However, the actual outbound message may be delivered, and inbound messages may be delayed. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

1728975770

Investigating

We are investigating a service interruption from Meta that is disrupting WhatsApp messaging. Customers may experience their message status remaining in a SENT or “DELIVERY UNKNOWN” status. However, the actual outbound message may be delivered, and inbound messages may be delayed. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

1728972753

Investigating

We are investigating a service interruption from Meta that is disrupting WhatsApp messaging. Customers may experience their message status remaining in a SENT or “DELIVERY UNKNOWN” status. However, the actual outbound message may be delivered, and inbound messages may be delayed. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

1728972414

Investigating

Our monitoring systems have detected a potential issue in increase of WhatsApp Outbound Messages in Delivery_Unkown or Sent Status. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1728968841