Console not Taking Account Upgrade After Being Completed


Incident resolved in 113h42m57s

Resolved

The issue pertaining to the Twilio Console upgrade flow has been resolved and is operating normally at this time.

1741717219

Update

A fix has been deployed to address this issue, and our Engineering team is currently monitoring the results. We will provide another update within 2 hours or as soon as we have additional information.

1741715823

Update

Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 24 hours or as soon as more information becomes available.

1741681323

Update

Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 24 hours or as soon as more information becomes available.

1741594921

Update

Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 24 hours or as soon as more information becomes available.

1741508812

Update

Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 24 hours or as soon as more information becomes available.

1741422585

Update

Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. As a workaround, customers can do a hard refresh in the browser and then the console will reflect the upgraded state. We expect to provide another update in 16 hours or as soon as more information becomes available.

1741364922

Update

Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.

1741361844

Investigating

Our engineers have identified an issue with the upgrade flow in Console where customers still see the "Upgrade" button available after completing the upgrade of the account and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

1741309411

Investigating

Our monitoring systems have detected a potential issue with the Twilio Console Upgrade flow. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1741307842