SMS Delivery Receipt Delays from Twilio to Claro Guatemala


Incident resolved in 45h45m43s

Resolved

The incident has been resolved and SMS delivery receipts from Twilio to Claro network subscribers in Guatemala are operating normally.

1785099544

Update

We have observed a recovery in SMS delivery receipts from Twilio to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

1785093357

Update

We have observed a recovery in SMS delivery receipts from Twilio to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

1785085828

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

1785047361

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

1784989681

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

1784960513

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

1784946089

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

1784938850

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

1784935211

Investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

1784934801